FAQ

Where can I buy Lunalu products?

Please find your local retailer in the store locator.

 

According to which safety standards are your toys approved?

All our toys are thoroughly tested and approved according to the European safety standard EN71 and CE marked.

 

After which certifications are your textiles approved?

All our textiles are tested. Some according to the Öko-Tex® Standard 100, some have the GOTS label and are naturally washable at 30°C or 40°C. Look at each label for more details and check our website for more information according to the certifications. 

 

Are your bioplastic toys dishwasher safe?

Yes, all our bioplastic toys are dishwashable, top rack. You can also simply wash the items by hand. It is advisable to only work with natural dishwashing products. Because small children like to put everything in their mouths. So, choose safe products.

 

Are your TPE toys washable?

Yes, the toys are washable at 30°C, as the textiles of the teether. Put the toys together, preferably in a pillowcase or a mesh bag for delicate pieces.

 

How do I clean the wooden items?

It is advisable to work only with natural cleaning products. Because small children like to put everything in their mouths. You can wash the items with a damp cloth with some cleaning product. If necessary, rinse again with clear water.

 

Does your toys or accessories contain BPA, PVC, formaldehyde, heavy metals, petrochemicals or phthalates?

All our bioplastic and TPE items are free of phthalates, PVC, formaldehyde, heavy metals, petrochemicals, and BPA and comply with the European food grade standard. We even use only natural paints.

 

Can bioplastic be used in microwave ovens?

Bioplastic is not suitable for microwave ovens or for food heated to more than 70°C.

 

Are the bioplastic products unbreakable?


The Lunalu toys and accessories are of the highest quality and very durable. It is tested and can’t break. (Note that the tests are conducted on the power simultaneously to that of a baby or a small child!). 

 

Are all of your products washable?

Every product has its own care instructions. Look up your product in the collection overview and find the specific details.

 

In case of claim who do I contact?

Please contact the retailer from whom you have bought the product.